Ilembe Chamber - Service Excellence Workshop
Ilembe Chamber - Service Excellence Workshop



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Ilembe Chamber - Service Excellence Workshop

2017-05-09

Reminder: The iLembe Chamber of Commerce, in cooperation with Edge Training, invites you to a full-day workshop on Service Excellence â€" enabling you or your staff to exceed expectations of both external and internal customers.

When high expectations aren’t met or surpassed, you won’t build a loyal customer base â€" and loyal customers are the backbone of any business. Only by satisfying your customers would you be able to keep them. In keeping them, you increase your market share and your profitability.

Our Service Excellence workshop provides the techniques you need to ensure strong customer satisfaction. Your customers will know you are taking the extra step to surpass their expectations.

Who should attend: Business owners or employees who want to improve the quality of their service, especially marketing and sales personnel including retail assistants.

Workshop outline and objectives:

In the Service Excellence workshop, you learn to:
  • Define customer needs
  • Exceed customer expectations by taking the extra step
  • Encourage customer feedback
  • Manage dissatisfied customers to turn negative situations into positive experiences
  • Take responsibility for service initiatives
Workshop: Service Excellence 
Time: 8:30 â€" 16:00
Cost: R550 Members
R900 Non-members
Venue: iLembe Chamber Boardroom
Includes tea/coffee and a light lunch
Date: 12 May 2017
RSVP: By 10 May 2017


Sakhile Khumalo
Business Support Centre Manager




Ilembe Chamber - Service Excellence Workshop

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