Great customer service is important at all times, but especially during our district's golden retail trading periods. There’s no better time to impress our visitors with great service, than the holiday season. 

The iLembe Chamber of Commerce, in cooperation with Edge Training, invites you to a full-day workshop on Service Excellence â€" enabling you or your staff to exceed expectations of both external and internal customers.

Our Service Excellence workshop provides the techniques you need to ensure customer satisfaction. Your customers will know you are taking the extra step to surpass their expectations.

Who should attend: Business owners or employees who want to improve the quality of their service, especially marketing and sales personnel including retail assistants.

Workshop outline and objectives:

In the Service Excellence workshop, you learn to:

• Define customer needs
• Exceed customer expectations by taking the extra step
• Encourage customer feedback
• Manage dissatisfied customers to turn negative situations into positive experiences
• Take responsibility for service initiatives