EXCEEDING CUSTOMER EXPECTATION
The globalisation phenomenon has caused changes to both the private and public sectors, such that they are having to embrace a big picture philosophy, with resultant improvements in international image, competitiveness, cost effectiveness, efficiency and professionalism.
Ikhayelihle Cleaning Services was founded by Thoko Mdluli in 1998 as a close corporation and changed to a private company in 2002. The business initially started in KwaZulu-Natal, and has since recognised the need to spread its wings and footprint into other provinces. Currently it has grown to obtain 145 contracts in KZN. Ikhayelihle has looked beyond traditional services and wisely positioned itself as an environmental management practitioner, so as to render a service that is holistic and in tune with global trends. The cleaning and gardening industries are not absolved from such changes.
Ikhayelihle is a 100% black female owned, managed, and controlled business enterprise. Thoko Mdluli was previously a professional nurse and has worked in various industries, which guarantees that high standards of hygiene are achieved.
In 2004, Ikhayelihle formed a Joint Venture (JV) Partnership with Royalserve Cleaning Services, which is a subsidiary of the listed Mvelaserve Group of Companies. The JV has achieved milestones in Gauteng and Western Cape. Thoko Mdluli has been the Managing Director of the JV since its inception, enabling her to grow as an individual and entrepreneur. Thoko Mdluli has assimilated a lot of knowledge, skills, big business culture, systems, and processes, from the formation of the JV. The need for exponential growth has necessitated a drive to open an office in Johannesburg, which is going to look after the needs and demands of Gauteng, Free State and Western Cape Provinces.
Thoko Mdluli has invited onto her board, an operations director, who is going to look after the expansion needs of the business in these provinces. The operations director is no stranger to the cleaning industry. He has worked for one of the top three cleaning corporations, and has a vast operational knowledge and experience in other industries as well. This will enable Ikhayelihle to increase its footprint and improve its business processes, efficiencies and achieve the growth potential that is demanded by the new millennium.
Staff Management
We recruit and select staff with potential and provide them with appropriate training and development, in return they reward us with commitment and deliver efficient and high quality services to clients. We are an innovative, flexible company that encourages creativity, accountability and responsibility amongst employees, all of which goes through our client/management review meetings and then implemented within our documented systems. Our systems are designed for continual improvement, as the need arises to improve client's services. Our clients are continually advised of any staff changes. Our team leaders and operational personnel are available at all times to handle any client queries.
Cleaning Services
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Commercial and Industrial cleaning
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Specialised floor maintenance and window cleaning
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Refuse collection and removal
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Garden services and vegetation management
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Supply and distribution of high quality cleaning consumables and toilet requisites
Health Care Services
Involves the sale, rental and maintenance of toilet and washroom equipment/dispensers e.g. Hand washing systems, hand-drying systems, wipe dispensing systems and ozone generating machines. Supply and servicing of sanitary units, hand drying systems and sanitiser air freshening systems
Hygiene Services
Involves the intensive chemical deep cleaning of toilets, washrooms, ablutions and kitchens
Pest Control
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Rodent and cockroach control
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Installation and servicing of fly catchers
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Termite treatment
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Lice, bird lice fumigation
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Bird proofing and control
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Woodborer and rodent fumigation
All services are carried out on a contractual basis to prevent re-infestation. All services are carried out by qualified Pest Control officers who are registered with the Department of Agriculture.
Clients include:
Pavilion Shopping Mall, Telecommunication Facilities Management Company, Telkom Training College, Transwerk, Engen Refinery, Spoornet Wagons Maintenance Depot, Edcon Distributors, Thekwini Business Dev. Centre, Multichoice, Durban Metro, Transnet Traction Depot, Nedbank - Westville, SABC, Transnet Port Terminals, Tarsus Technology, Transnet Pipelines, Umgeni Water and SARS (Boland Bank Building).
