iLembe Chamber - Skills for Growth- Skills for Receptionists & Other Support Staff
2016-06-06
The iLembe Chamber of Commerce, in collaboration with Trio Training, has great pleasure in inviting you and/or your staff to our skills for receptionists & other support 1/2 day training which will be held on the 15th of June 2016 in Isithebe.
The aim of the workshop is to support PA's, Executive/Management Assistants, Secretaries and other Office Support Staff in developing essential office management and administrative skills.
Who should attend: PA's, Executive/Management Assistants, Secretaries and Office
Support & Administrative Staff.
Workshop Outline & Objectives
• Introduction to your role
-
Job criteria
-
General duties
-
Personal attributes, values & attitudes
-
Company representation (Dress code, Grooming, Attitude)
• Job Skills
-
Accuracy & Responsibility
-
Efficiency & taking initiative
-
Time management & Prioritizing
-
The setting up of a boardroom/ meeting room
• Assertiveness
-
Behavior types: Assertiveness, Non-Assertiveness, Aggressiveness
-
How to behave assertively and deal with aggressive behavior
-
The setting up of a boardroom/ meeting room
• Communication
-
Non-verbal communication (Body Language)
-
Improving your listening skills
-
Top tips for telephone communication
-
Top tips for email communication
• Extraordinary customer care
-
How to handle complaints, conflict & criticism
-
Taking instructions
Time: 08:30 - 12:30
Cost : R 450 members
R 600 non-members
Venue: Isithebe, Ithala conference centre
Date: 15 June 2016
RSVP : By 13 June 2016
Email reception@ilembechamber.co.za to book your seat.
Sakhile Khumalo
Business Support Manager