Pietermaritzburg Chamber - Telephone Reception Training Reminder
2017-02-27
TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date: 8 March 2017
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R630 p/p, R600 p/p for 3/more, R550 p/p for 5/more
Non-members: R730 p/p, R700 p/p for 3/more, R650 p/p for 5/more
OVERVIEW
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The initial identification.
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Motivation, attitude, voice, good listening skills, and assertiveness.
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Transfers – screening.
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Outgoing calls.
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Calls of complaint and difficult calls.
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Reception duties.
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Visitors – security.
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Dress.
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Ergonomics.
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Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
CONTACT: Lorna Jones
TEL: 033 345 2747 | E-MAIL: function@pcb.org.za
CLICK HERE TO BOOK NOW