Pietermaritzburg Chamber - Training - Working Together - Striving For Excellence

2018-01-23

SIMPLE TIPS FOR COMMUNICATION AND BEHAVIOUR IN THE WORKPLACE

TRAINER:  Maureen Pevsner - Trainsmart

Date    13 February 2018
Time    08:30 – 13:00
Venue    Chamber House, Royal Showgrounds
COST (includes vat)
Members    R630 p/p, R600 p/p for 3/more, R550 p/p for 5/more
Non-members    R730 p/p, R700 p/p for 3/more, R650 p/p for 5/more

OVERVIEW
This workshop focuses on building good relationships between staff and team leaders in the office.

• The focus in on attitude in the workplace – each and every day.
• How do we tolerate the “grumpy faced” colleague each day?
• Business etiquette, manners, dress sense, talking to colleagues.
• Change in gender perception (should we still let ladies walk through the door first?).
• Why was Peter promoted to Supervisor and not me?
• It’s not my job”, I only answer the phone!
• Why do smokers get more “breaks” than we do?
• Timekeeping - absenteeism - coping with workforce change.
• Use of bad language, body language and poor communication.
• Recognise that people have different needs, attitudes, abilities and personalities. Acceptance and tolerance is the key!
• Build your staff into a great team. 

CONTACT: Lorna Jones