The Durban Chamber of Commerce and Industry invites you to a workshop on: Professional Telephone Techniques presented by Glenda Slade.

Glenda Slade comes from a background in theatre, radio and newspaper. It is her passion to help people improve their communication skills.

We all have the need to speak on the telephone at some time in our respective businesses.  This workshop will show you how to:

• Use your voice effectively, clearly and with confidence
• Listen effectively to your caller
• Take control of every call in a professional respectful manner
• Handle difficult angry callers, form both sides
• Receive, transfer and handle incoming and outgoing calls
• Be professional in front-line management