Competitive Differentiation Through Highly Engaged People

DRG Outsourcing is a human capital advisory and support partner of over 20 years' standing. Twenty years which saw continuous changes in workplace governance, culture and best-practice. Twenty years of ever-increasing complexity in the challenges which employers and their leaders face.

In keeping with well-established global trends in the outsourcing of business support solutions, we have been delivering 'just right' HR solutions to our ever-increasing client base - local, over-border and transcontinental. Our solutions enable our clients to stay focused on the fundamentals of leading their businesses. We take care of non-revenue producing but, nevertheless, essential HR support activities. With DRG Outsourcing you can draw in professional human resource skills on a needs basis, for example ...

Human Capital Best Practice Support
The perception of the term HR Management referring to business practice in respect of people in the enterprise, has evolved from a mainly statutory compliance and administrative emphasis to that of investing in people. We encourage enterprises to look beyond the notion of the cost-of-employment or, people as commodities. People should be employed to contribute actively to business results, not to simply follow the job description; to be focused on results, not activity. For effective people outcomes, the people expenditure mindset must evolve to a focus on investment, hence our preference for the term human capital  from income statement to balance sheet! After all, it is people who mobilise and nurture an organisation's assets.

In delivering our human capital best-practice support service, we recommend the introduction of an assessment of current people practices and will conduct such assessments according to a structured methodology. The assessment will discover areas of risk and opportunity in terms of optimum people practices and, in so doing, provide an enabling framework for appropriate initiatives. DRG Outsourcing is well placed to provide a full or partial human capital support service, either on a retainer or project basis, according to need.

Employee Investment
If people are to be regarded as business assets in terms of the knowledge, expertise and mindset that they apply to the achievement of business objectives, it follows that one may apply business terminology further in considering people-related factors.

Our Employee Investment service aligns Enterprise Strategy with Human Capital Strategy and, inter-alia, addresses the following:

Getting the base right; ensuring that pay levels support the acquisition, mobilisation and retention human capital. That pay practices are defensible in terms of fairness (equity) principles, for example, job grades are in place, a logical pay structure founded upon job grades is in place, policies and procedures governing pay practices are in place.

Creating an environment that allows people to deliver to the best of their ability, then to recognise and reward exceptional contribution. Here a number of factors come into play, for example, training and development, career development and, most importantly, a leadership style enabling people to deliver results to their full potential. This latter state we refer to as employee engagement and we describe it as: Highly Engaged People, Taking Self Inspired Action For Results!

In this regard, the core of this service offering is our Inspiring Purpose Leadership Development Programme, providing leaders with a business-case point of reference in establishing team member focus and action. Team members gain practical insights into the business of the business through discovering their role's zone of influence; then measure their contribution to business performance. We help to design an enterprise's reward strategy to reinforce the process by linking reward to results. We call this a contribution dividend or, a share in the spoils of entrepreneurial behaviour; traditionally referred to as a performance incentive.

PEO Service
As a core competency within DRG, we provide a full human resource management support service to a wide range of local and international organisations. These services are referred to as PEO or Professional Employer Organisation services.

In this service DRG provides organisations with the support of a full HR department, ensuring their staff are fully compliant in terms of labour law, employee taxation, social security, and all related employment legislation. This comprehensive HR service is inclusive of a compliant human resource foundation of payroll administration, workman's compensation, unemployment insurance, contracts of employment, job descriptions, and where applicable, critical skills and general work permits. DRG's fully functional HR service includes access to quality retirement fund, medical aid, life and risk cover products and services. Staff on the PEO Programme have voluntary access to these group employee benefits.

Typically customers using our PEO service are international organizations trading in South Africa, that require local in-country staffing support; NGO's without a fully-fledged HR department; organisations funded through government agencies as the Growth and Jobs Funds; larger organisations that require project or non-core related staffing support, mid-size companies that wish to focus more on core activities and not be pulled into the administration of the business; and SMME and start-up enterprises that wish to ensure their HR responsibilities are properly structured and fully compliant from the very beginning.

Full Name of Company: DRG Outsourcing (Pty) Ltd.
Nature of Business: DRG Outsourcing is a Total Solutions Company, providing professional and reliable human resource management solutions
Date Established: 1996
B-BBEE Status: Level 4 Contributor

OUR CORE TEAM
Chief Executive Officer: David White
Employee Investment Service Line Leader: Charles Henzi
Payroll Manager: Christy Chetty
Financial Manager: Mahendra Singh
HR Manager: Nikita Pillay
Administration Manager: Lindiwe Bhadi
Contractor Administrator: Youshi Naidoo
Payroll Administrator: Rumba Munsamy
Payroll Administrator: Chrisanne Chetty
HR Administrator: Iviwe Mtebele

CONTACT DETAILS
Physical Address: 12 Braehead, 1 Old Main Road, Kloof, 3610, KwaZulu-Natal
Postal Address: P.O. Box 817, Gillitts, 3603
Tel: +27 (0)31 767 0625
Fax: +27 (0)31 767 3280
E-mail: info@drg.co.za
Website: www.drg.co.za

POLICY: CORONAVIRUS (COVID-19)- DRG Outsourcing

POLICY: CORONAVIRUS (COVID-19)

This guidance should serve as the foundation for organisational decisions about health- and legal-risk mitigation. Being able to demonstrate corporate policy alignment with official recommendations can be an important legal safeguard in cases where the company's infection-control efforts are challenged.


The priority for governments and the global community is to prevent people from contracting the disease and to cure those who do. Given the virus' rapid contagion, action can help ensure that countries' health systems --including those that have limited capacity -- do not become overwhelmed. Regulations specific to Covid-19 have not as yet been published. Such regulations shall override an employer's HR Policy and Procedure.

Biology
The coronavirus, or COVID-19, as the new virus is called, will cause symptoms similar to the influenza virus (common flu). The most common symptoms are fever (88%) and dry cough (68%). Exhaustion (38%), expectoration of mucus when coughing (33%), shortness of breath (18%), sore throat (14%), headaches (14%), muscle aches (14%), chills (11%) are also common. Less frequent are nausea and vomiting (5%), stuffy nose (5%) and diarrhoea (4%). Running nose is not a symptom of COVID-19.

Spread of the virus is most often (78-85%) caused by an infection within the family by droplets and other carriers of infection in close contact with an infected person. Transmission by fine aerosols in the air over long distances is not one of the main causes of spread.

The vast majority of those infected sooner or later develop symptoms. Cases of people in whom the virus has been detected and who do not have symptoms at that time are rare - and most of them fall ill in the next few days. The duration from the beginning of the disease until recovery is only two weeks on average for the mildly ill but can be longer for severe and critical patients.

Pandemic
COVID-19 is a pandemic, which means that it is present all over the world. The greatest threat lies in the mass hysteria that media has created calling it a 'deadly' virus and making people believe that we will die. In South Africa, 11,000 people die every year of influenza. The proportion of people infected with influenza who die is 0.1-2%. The variation depends on the different strain of flu virus each year.

The estimated number of people that have died from COVID-19 is between 1.4-3.4%. This number is very difficult to calculate as it requires that you know the total number of people that were infected. For example, if 3 people out of 100 people died, the death rate would be 3%. But if there were in fact 1000 people who were actually infected but 900 of them never had themselves tested, the real number would be 3 deaths out of 1000 people, and the death rate would be 0.3%.

The chance of dying depends on your age, gender and other pre-existing conditions. In China it is shown that women and men are equally infected by the virus, but men were more likely to die. It is hypothesised that this may be because in China the majority of men smoke, whereas almost none of the women do.

The younger you are, the less likely you are to be infected and the less likely you are to fall seriously ill if you do get infected. However, your personal likelihood of getting infected or die is influenced by other risk factors, such as cancer, uncontrolled diabetes, chronic respiratory diseases and being immune compromised.
Click HR Policy - CORONAVIRUS (COVID-19):
david@drg.co.za
 

DRG OUTSOURCING

OUR HERITAGE

The beginnings of DRG Outsourcing were when David White, Raoul Di Marco and Graeme Minter Brown founded a professional employer organisation in 1996. Significant changes in the South African labour market had occurred in 1996, when the new Labour Relations Act and the new income tax system created changes to employment contracts. "We saw an opportunity in the market, and went to a lot of different companies and said to them, for all your unusual employment requirements, when you are employing staff, for fixed term and project based contracts, we have a direct solution for you," explained DRG CEO David White. We started with providing one payslip and in just over two years, we grew to providing 30 000 payslips. By 1998, the rapid growth of the business resulted in the company listing on the JSE Stock Exchange. However, following the dotcom crash; a downsizing and restructuring of the company occurred. As a consequence, DRG Outsourcing was born.

OUR LEADERSHIP

The company believes that its staff are all leaders. are part of a team and we each have specialised skills. We just feed into each other and on projects each person is able to fill in those gaps, according to clients' needs," says Nikita Pillay, DRG HR manager. Consequently, DRG Outsourcing has no hierarchy, which puts everyone on an even platform to focus what they are doing. "You get to work and feel that are y our o wn b oss" s ays M ahendra S ingh, fi nancial manager. "When we all pull together and we get figure out what the client needs, it makes every work a lot simpler."

OUR PEOPLE

All of us at DRG feel that we belong and that we purpose. DRG Outsourcing had a vision that we today. Everyone at DRG was specifically chosen because they believe what the organisation believes - if we what we do we will never work another day in our lives DRG's commitment to strategy and to the relationships it has with different clients brings a lot of purpose into the way we feel about work," explains David. "The magic that we have with our staff is really what binds it all together. Each DRG employee has a specific focus area and through having an open plan office, we can listen to each other's conversations. We are so reliant on each other and to be reliant on each other you have to have absolute trust. And I think that's what's happened over the years, that trust has become synonymous with our brand."

Director Charles Henzi says, "DRG is infinite, in terms of what we can do for people because we don't follow a particular track. Our job is to resolve issues, to add value and to essentially help that business do better. When you come to the end of your value-added contribution you seamlessly pass on the client to the next person in the team to come and do their bit, we sell a holistic solution. Everything is connected."

OUR CUSTOMERS

DRG has a clear focus and strategy in that it provides professional and reliable human resource management services, which includes a focus on employer engagement to customers. This refers to helping companies to create productive work environments. "We can maximise the potential of people in the workplace," explains Charles. DRG is absolutely customer focused, works together and gets to know the client from a holistic view, this helps each member of the team to understand and to contribute to each client. "We have customers, not clients, and that is what defines the relationship." "Every customer, whether small, medium or large gets the same value service. Our customers keep coming back because of our honesty and integrity. We do what's right, not what is easy." We go the extra mile in helping customers have long term relationships. Consequently, DRG's customers have remained constant over the more than 23 years of operation within the human resource environment.

OUR SUCCESS

A significant moment of success was in 2010 when DRG won a KZN Top Business Award. "This helped us to realise that the DRG brand had been acknowledged and what we were doing was helping to contribute to the province and to all of the companies that were trying to ensure that their growth was sustainable." "Part of our strength is that we have such a diversity of customers that it has built up our database of experience, we almost intuitively know the answer to every challenge, as we have seen it all before and can manage every situation." Over the last three to four years, DRG has been working on offering South African international companies' relationships with different in-country partners in Africa. DRG has experience in working with national international companies from about 20 different countries and when those companies come to South Africa, they assisted in setting up the human resource infrastructure.

THE FUTURE

The workplace is about positive people interactions creating ongoing trust relationships. Technology its purpose, but will never replace critical discussions between people. But with advancements in technology, as we see occurring in the Fourth Industrial Revolution, technology certainly is enabling us to provide a more sophisticated and comprehensive service, and as we embrace the opportunities advanced technology bringing into the workplace.