Understanding Clients Needs
Established in 2016, SafriCloud is an innovative market leader that offers cloud contact centre solutions designed to improve the customer experience and increase productivity through multichannel interactions.
SafriCloud measures its success by how these solutions reduce operating costs and contribute to revenue growth in a simple and efficient way. The company has a customer-centric approach and a wide range of innovative solutions that allow contact centres to grow through scalable and flexible architecture.
According to SafriCloud's CEO, Andy Hilton, one of the company's practices that sets it apart - and has resulted in its success in South Africa and more recently its expansion into Africa as well - is the care the team takes in understanding a potential client's needs before the deployment of any services.
"We make sure that we understand our client's business processes and organisational goals. Only when we have drilled own into what they have and how that is different from what they want to achieve, can we identify what needs to change and the products that will be best to improve the customer experience and increase productivity," Hilton explains.
This is where SafriCloud really does have an exceptional customer approach as the entire team dives into the scoping process. "We have an open door policy where the CEO, CTO and the technical support people are involved in every project and with every customer," says Hilton.
This team involvement ensures that SafriCloud scopes, identifies and delivers an optimum solution.
"This approach means that the right people are close to the client and the project and we can make the right decisions quickly which can be a massive advantage in delivering our projects on time and within budget."
In order to ensure that SafriCloud is offering the very latest technology, the company has carefully selected a range of international partners including Genesys (SafriCloud is the leading PureCloud Gold Partner in South Africa with the highest deployments) Five9, ConnexOne and FileFlex Enterprises.
Working with these partners, SafriCloud offers a range of cutting edge products and services that include:
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Collaboration and Communication Services that are built on True Cloud Architecture with Geo-Redundant Infrastructure for reliability and scalability.
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SafriCloud VoiceConnect provides lowest domestic and international call rates using dynamic voice routing. Voice traffic is routed dynamically to operator's networks using secure trunks and voice protocol standards connecting users without losing voice quality and reducing call costs.
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SafriCloud empowers contact centres to accelerate business productivity and profitability by innovating the customer and agents' experience through value added services.