Reminder: The iLembe Chamber of Commerce, in collaboration with Trio Training, invites you and/or your staff to our Skills for Receptionists & Other Support Staff full day workshop which will be held on the 25th of July 2017 in Isithebe.

The aim of the workshop is to support PA's, Executive/Management Assistants, Secretaries and other Office Support Staff in developing essential office management and administrative skills.
 
Who should attend: PA's, Executive/Management Assistants, Secretaries and Office Support & Administrative Staff.

Workshop Outline & Objectives

• Introduction to your role
  • Job criteria
  • General duties
  • Personal attributes, values & attitudes
  • Company representation (Dress code, Grooming, Attitude) 

• Job Skills
  • Accuracy & responsibility
  • Efficiency & taking initiative
  • Time management & prioritising 
  • The setting up of a boardroom/ meeting room

• Assertiveness
  • Behaviour types: Assertiveness, Non-Assertiveness, Aggressiveness
  • How to behave assertively and deal with aggressive behaviour 
  • The setting up of a boardroom/ meeting room

• Communication
  • Non-verbal communication (Body Language)
  • Improving your listening skills
  • Top tips for telephone communication
  •  Top tips for email communication

• Extraordinary customer care
  • How to handle complaints, conflict & criticism
  • Taking instructions