The iLembe Chamber of Commerce, in collaboration with Trio Training, has great pleasure in inviting you and/or your staff to our  skills for receptionists & other support 1/2 day training which will be held on the 15th of June 2016 in Isithebe.

The aim of the workshop is to support PA's, Executive/Management Assistants, Secretaries and other Office Support Staff in developing essential office management and administrative skills.

Who should attend: PA's, Executive/Management Assistants, Secretaries and Office
Support & Administrative Staff.

Workshop Outline & Objectives
• Introduction to your role

• Job criteria
• General duties
• Personal attributes, values & attitudes
• Company representation (Dress code, Grooming, Attitude)

ʉۢ Job Skills

• Accuracy & Responsibility
• Efficiency & taking initiative
• Time management & Prioritizing
• The setting up of a boardroom/ meeting room

ʉۢ Assertiveness

• Behavior types: Assertiveness, Non-Assertiveness, Aggressiveness
• How to behave assertively and deal with aggressive behavior
• The setting up of a boardroom/ meeting room

ʉۢ Communication

• Non-verbal communication (Body Language)
• Improving your listening skills
• Top tips for telephone communication
• Top tips for email communication

ʉۢ Extraordinary customer care

• How to handle complaints, conflict & criticism
• Taking instructions

Time: 08:30 - 12:30
Cost : R 450 members
R 600 non-members
Venue:  Isithebe, Ithala conference centre
Date: 15 June 2016
RSVP : By 13 June 2016

Email reception@ilembechamber.co.za to book your seat.


Sakhile Khumalo
Business Support Manager