TRAINER:  Ann-Rose Oldham â€" Maritzburg Business College

Date:    8 March 2017
Time:    08:00 â€" 13:00
Venue:    Chamber House, Royal Showgrounds
COST: (includes vat)
Members:    R630 p/p, R600 p/p for 3/more, R550 p/p for 5/more
Non-members:    R730 p/p, R700 p/p for 3/more, R650 p/p for 5/more
 
OVERVIEW

• The initial identification.
• Motivation, attitude, voice, good listening skills, and assertiveness.
• Transfers â€" screening.
• Outgoing calls.
• Calls of complaint and difficult calls.
• Reception duties.
• Visitors â€" security.
• Dress.
• Ergonomics.
• Resolving office issues.

WHO SHOULD ATTEND

Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

Attendees will receive a certificate of attendance.

CONTACT: Lorna Jones
TEL: 033 345 2747 | E-MAIL: function@pcb.org.za

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