Vision

“To be the centre of excellence in infrastructure management and economic services within the province”.

Mission

“To empower provincial stakeholders through sustainable infrastructure delivery and economic research”.

Strategic objectives

“To support and enhance infrastructure and economic development in the province by:-”.

• Developing strategic policies and frameworks;
• Ensuring the implementation of policies and frameworks;
• Manage the implementation through monitoring and evaluation; and
• Providing continuous support to the relevant stakeholders.

Where Can We Be Found?

We are located within Treasury House, on the 5th floor, Rooms

Our Commitment to Our Clients

We are Ready to Serve

The purpose of the Infrastructure Management and Economic Services Unit is to-

To provide and oversee the provisioning of infrastructure management and economic services in the province in terms of legislative mandates.

The unit member’s role

Infrastructure and Economic specialist are at the heart of the unit’s service. We are equipped, trained and motivated to support and deliver to departments, municipalities and other stakeholders in a supportive and partnership environment, providing them with skills, knowledge and expertise to deliver on their mandates.

Our working relationships are based on mutual trust and respect.

You can expect from us:

1 Working in partnership
2 Information
3 Respect
4 Support
5 Learning and development
6 Fair treatment
7 Communication and consultation.

What our clients can expect from the unit:

1. Working in partnership

We will demonstrate a high standard of care and conduct.

We will:
• demonstrate our expertise and make use of our skills to the best of our ability
• provide clients with quality support as and when required
• work in partnership with our clients
• show a willingness to work with our clients
• meet the standards set out in our legislative mandates and follow departmental policies and procedures
• respect confidentiality

2. Information

We know that information is vital in order for provide support that meets the client’s need.

We will:
• create a monthly repository of high quality information through research
• give you all the information you need in order to meet legislative mandates
• provide this information in writing as and when required
• provide you with full details of all relevant policies and procedures at least yearly in February.
• share information in an open and honest dialogue
• create at least quarterly platforms for debate and discussion
• invite stakeholders to relevant forums
• play an active role in monitoring and evaluation
• promote the importance of knowledge sharing

3. Respect

Our clients should be respected as an individual and be supported in meeting their needs and achieving their legislative mandates.

We will:
• listen and work with you to understand your needs
• respect and promote your legislative mandates
• welcome complaints about unsatisfactory service
• welcome feedback on our service
• always try to answer your questions within 7 days
• establish trust and shows confidence

4. Support

We recognise that service delivery is a challenging task and appropriate and timely support can makes all the difference to our client’s ability to meet their legislative mandates.

We will:
• respond positively to requests for support (within 30 days of receiving the request)
• provide you with at least quarterly contact
• give you honest and open feedback
• provide you with access to our networks, stakeholders, etc
• connect you with people who can help if we aren't able to
• add value to your organisation by providing exemplary support 

5. Learning and development

We believe that our members and clients must be enabled to access learning and development opportunities.

We will:
• provide you with training and development opportunities.
• provide skills transfer opportunities
• provide you with skilled and experienced resources as and when required
• create mechanisms to encourage innovation and creativity through regular (quarterly) online surveys

6. Fair treatment

We recognise that clients have a right to be treated fairly, no matter what the circumstances.

We will:
• consult with you before changing terms and conditions
• ensure openness in all of our discussions and communications with you
• ensure that you are treated with respect, kept informed and provided with support
• provide a framework for dealing with allegations and adhere to our agreed timescales
• ensure that you know the arrangements for the payment of invoices that is in line with the pay in 30 day declaration

7. Communication and consultation

We believe that open and honest dialogue is the key to a good relationship.

We will:
• facilitate regular communication between you and ourselves
• ensure that we consult with you in a meaningful way on matters that affect you
• give you timely feedback from consultations
• identify opportunities to exceed your expectations of customers