Ilembe Chamber - Service Excellence Workshop2017-05-09 Reminder: The iLembe Chamber of Commerce, in cooperation with Edge Training, invites you to a full-day workshop on Service Excellence â€" enabling you or your staff to exceed expectations of both external and internal customers.
When high expectations aren’t met or surpassed, you won’t build a loyal customer base â€" and loyal customers are the backbone of any business. Only by satisfying your customers would you be able to keep them. In keeping them, you increase your market share and your profitability. Our Service Excellence workshop provides the techniques you need to ensure strong customer satisfaction. Your customers will know you are taking the extra step to surpass their expectations. Who should attend: Business owners or employees who want to improve the quality of their service, especially marketing and sales personnel including retail assistants. Workshop outline and objectives: In the Service Excellence workshop, you learn to:
Time: 8:30 â€" 16:00 Cost: R550 Members R900 Non-members Venue: iLembe Chamber Boardroom Includes tea/coffee and a light lunch Date: 12 May 2017 RSVP: By 10 May 2017 Sakhile Khumalo Business Support Centre Manager |
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