Ilembe Chamber - Reminder: Skills For Growth - Skills for Receptionists & Other Support Staff
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Ilembe Chamber - Reminder: Skills For Growth -Â Skills for Receptionists & Other Support Staff
2017-07-19
Reminder: The iLembe Chamber of Commerce, in collaboration with Trio Training, invites you and/or your staff to our Skills for Receptionists & Other Support Staff full day workshop which will be held on the 25th of July 2017 in Isithebe.
The aim of the workshop is to support PA's, Executive/Management Assistants, Secretaries and other Office Support Staff in developing essential office management and administrative skills.
Who should attend: PA's, Executive/Management Assistants, Secretaries and Office Support & Administrative Staff.
Workshop Outline & Objectives
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Introduction to your role
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Job criteria
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General duties
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Personal attributes, values & attitudes
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Company representation (Dress code, Grooming, Attitude)
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Job Skills
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Accuracy & responsibility
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Efficiency & taking initiative
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Time management & prioritising
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The setting up of a boardroom/ meeting room
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Assertiveness
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Behaviour types: Assertiveness, Non-Assertiveness, Aggressiveness
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How to behave assertively and deal with aggressive behaviour
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The setting up of a boardroom/ meeting room
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Communication
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Non-verbal communication (Body Language)
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Improving your listening skills
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Top tips for telephone communication
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Top tips for email communication
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Extraordinary customer care
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How to handle complaints, conflict & criticism
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Taking instructions
Workshop: Skills for Receptionists & Other Support Staff
Time: 8:30 â€" 16:00
Cost: R550 Members
R900 Non-members
Venue: Isithebe, Ithala Conference Centre
Includes tea/coffee and a light lunch
Date: 25 July 2017
RSVP: By 21 July 2017
Kind Regards
Sakhile Khumalo
Business Support Centre Manager